Ordering
Do I need to create an account to shop?
No, you do not need a customer account to shop. We offer orders even without registering a customer account.
Is there a minimum order value?
No, there is no minimum order value.
Can I cancel an order if it has not been shipped yet?
Cancellations are possible as long as we have not processed it yet. However, this will be done within the shortest possible time. Please understand that on the one hand we do our utmost to stop an order at your request, but on the other hand we try to ship as fast as possible. For this reason it is often not possible to cancel or change orders.
How secure is my data?
We place the highest value on your security during payment transactions. Your details are only transmitted in encrypted form so that third parties cannot read them. Your payments are processed by a security-certified partner.
Which payment methods are available?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal payments and AmazonPay. However, we do not accept checks, money orders or bank transfers.
Do you have any further questions?
Then either contact us via our email address support@scratching-cactus.com or simply get in touch with us using our contact form.
No, you do not need a customer account to shop. We offer orders even without registering a customer account.
Is there a minimum order value?
No, there is no minimum order value.
Can I cancel an order if it has not been shipped yet?
Cancellations are possible as long as we have not processed it yet. However, this will be done within the shortest possible time. Please understand that on the one hand we do our utmost to stop an order at your request, but on the other hand we try to ship as fast as possible. For this reason it is often not possible to cancel or change orders.
How secure is my data?
We place the highest value on your security during payment transactions. Your details are only transmitted in encrypted form so that third parties cannot read them. Your payments are processed by a security-certified partner.
Which payment methods are available?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal payments and AmazonPay. However, we do not accept checks, money orders or bank transfers.
Do you have any further questions?
Then either contact us via our email address support@scratching-cactus.com or simply get in touch with us using our contact form.